Some businesses come to us with a clear project idea. Some customers rely on Flipsol to help them scope a business improvement or product development project. Whatever the case, the Define phase is where we put all the ideas on the table and agree on a “minimum viable product”. This is a project scope that achieves the greatest possible bang for your buck.

The deliverables of this stage are documented concepts and requirements for work we consider “in scope” and ideas to consider later, budget permitting. Finally, we provide you with a quotation for the work scoped.

Once we have the go ahead to proceed, the Elaborate phase is where we design the software. This includes mock-ups of all screens, identifying workflows and processes in more detail, planning project resources and timeliness and identifying any risks. We’re big on risk management, so if any of your requirements include technical or user acceptance risks, we’ll take the opportunity at this point to build a “proof of concept” before we progress to the Build phase.

The deliverables of this phase are detailed screen designs and workflows for you to sign off, any questions/risks conclusively addressed, a project team selected and a timeline established.

The Build phase is where the developers create and test the software against the agreed designs. From this point you’ll see your software come together very quickly.

The deliverables of this phase are regular progress updates and published online “beta versions” of your software for you to test out and provide feedback. We have a Customer Portal where we can collaborate online or we can run regular demonstration sessions face-to-face depending on your availability and preferences.

The Accept phase is where we do final testing and then hand the software over to you for “user acceptance testing” (or “UAT”). We guide you through the whole process but it really isn’t tricky. This is just where you verify that the software has delivered on the agreed requirements, functionality, look and feel and business outcomes. If anything doesn’t meet our strict quality standards, we’ll address it with no additional costs to you.

The deliverables of this phase are software and handover documentation awaiting your acceptance.

Once we have the go ahead to proceed, the Elaborate phase is where we design the software. This includes mock-ups of all screens, identifying workflows and processes in more detail, planning project resources and timeliness and identifying any risks. We’re big on risk management, so if any of your requirements include technical or user acceptance risks, we’ll take the opportunity at this point to build a “proof of concept” before we progress to the Build phase.

The deliverables of this phase are detailed screen designs and workflows for you to sign off, any questions/risks conclusively addressed, a project team selected and a timeline established.

Once the system is live, we provide all the support you could need to get the maximum possible benefit from your new software investment. We have a range of support packages to suit your needs. Many businesses opt for custom software because it is infinitely changeable to suit your changing business needs. We are always happy to make changes and enhancements to your software either as part of a premium support package or as small quoted enhancement projects as required.

The deliverables of this phase are great business outcomes and happy and well supported users!